At Scalixity, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
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Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 7 days of delivery.
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Incorrect Item Received: If you receive an incorrect product, we will arrange for a replacement or issue a refund.
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Unfulfilled Orders: If your order is not processed or shipped within the estimated timeframe, you may request a full refund.
Non-Refundable Items
Certain items are not eligible for refunds:
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Digital products, downloadable software, and gift cards.
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Items marked as Final Sale or Non-Returnable.
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Products that show signs of use, damage, or modification after delivery.
Refund Request Process
To request a refund, follow these steps:
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Contact our support team at [your support email] within the eligible refund period.
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Provide your order number, a brief description of the issue, and supporting images (if applicable).
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Our team will review your request and respond within 3-5 business days.
Refund Processing
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If approved, refunds will be processed back to the original payment method within 5-10 business days.
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Shipping fees (if any) are non-refundable.
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If a return is required, you will receive further instructions on how to send the item back.
Late or Missing Refunds
If you haven't received a refund after the stated processing time:
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Check your bank account again.
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Contact your credit card company, as it may take additional time for your refund to be posted.
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If the issue persists, email us at [your support email] for further assistance.
Changes to This Policy
Scalixity reserves the right to modify this refund policy at any time. Any updates will be posted on this page.