Order Processing

• Orders are processed within 1-2 business days (excluding weekends and holidays).

• You will receive an email confirmation with tracking details once your order is shipped.

Shipping Rates & Delivery

• We offer free shipping on orders above ₹999.

• Standard shipping takes 5-7 business days for delivery.

• Express shipping (available at an additional cost) delivers within 2-4 business days.

• Delivery times may vary based on location, courier delays, or unforeseen circumstances.

International Shipping

• Currently, we do not offer international shipping.

Order Tracking

• Once shipped, you will receive a tracking link via email/SMS.

• If you face any tracking issues, contact our support team at support@scalixity.com.

Shipping Restrictions

• We do not ship to PO Boxes or military addresses.

• Some remote areas may experience longer delivery times.

Lost or Delayed Shipments

• If your order is delayed beyond the estimated delivery time, please reach out to us.

• In case of lost shipments, we will initiate a refund or reshipment after verifying with the courier.

Damaged or Incorrect Orders

• If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos.

• We will arrange for a replacement or refund as per our Return & Refund Policy.

For any shipping-related inquiries, reach out to us at support@scalixity.com.